Duskpony

Duskpony is my dream....A dream of a product design/interaction design services firm well knit with values, innovation and global services. Duskpony will be into Innovative Design Concepts, Consulting in Design and Research and Development of Design Solutions.

Name:
Location: Bangalore, Karnataka, India

Friday, December 12, 2008

Redesigning Employee Search...

There have been instances when I wanted to find a person really quick but I am lost in the interesting First name, last name confusions (Western countries address people mainly by Last Name and in India most of the time it is the First name). Adding to that is the problem to filter out people from a huge list of search results that I get for a common name like Ram or Raj.

So I sat down with my paper pencil and did some work considering the user goals. Pulled up Visio and quickly made a proto….and its here….

[click image to enlarge]

Strategy for Intranet?

What could be the best strategy for an effective intranet?

Not many of us are used to browse the company's intranet. Yes at times when we are bored we casually browse around to find something interesting. May be recent pics of an event or may be an article. Is this true with every other company out there?

No..Companies like IBM have invested huge effort in perfecting their Intranet Strategy. Why? Because the cost of every penny spent on building an effective Intranet is directly proportional to its benefits.

Lets look at a typical scenario. Raj logs into his computer at 10AM in the morning. He does a variety of tasks or forced to do a variety of tasks.

  1. He opens his Outlook 1 to check his emails. He replies, forwards and flags mails.
  2. His manager calls him to tell that the timesheet2 is not filled. He opens the timesheet system to update the same.
  3. His manager again calls him to inform that there 3 tasks pending 3 for today's deliverable.
  4. The NSS group mails him an URGENT message 4, asking him to update his VIRUS patch.
  5. Academy 5 sends him a bunch of emails requesting him to enroll for soft skills
  6. His manager calls him again to tell him that he has not updated his leave request 6in the system.
  7. Raj finds that he needs to update his Visio software 7 to the latest version. He finds the portal that helps him log a request and does so.
  8. Beyond all this he has to WORK 8and intermittently attend meetings9 !!

There are 9 different things to do and he has to attend to all of this. And ONE of these is of course WORK.

So how does an effective intranet helps improve this scenario? Lets see. Raj logs into his computer at 10AM. He opens his intranet dashboard. It gives him the following view:

1. WORK PORTLET: Who is Raj, whats his role, which project he is currently in, what are his project's tasks that are pending, whether his timesheet is upto date and his oncoming tasks

2. CALENDAR/MAIL PORTLET: Recent UNREAD mails, Flagged mails, various tasks, Calendar and his appointments/meetings for day/week

3. HARDWARE/SOFTWARE PORTLET: Raj's machine configuration, his virus updates, his recent requests, status of requests, pending/closed requests, Pending software updates etc.,

4. LEARNING CORNER PORTLET: What has Raj been reading recently, what courses did he complete, what is available for him, Any overdue books that he borrowed from library, courses that he registered to, upcoming courses.

5. MASHUP: A Mashup could be a mix of above stuff that Raj can configure/personalize. It shud also provide him a view in his handheld device.

So does this all sound techy? No not at all. Its just more subtle productive ways to make sure that the Cost Benefit ratio for an employee is well justified. Companies pay the employee for every minute/second he spends in his work time. So lets make that time productive

Who is the user anyway?

Scenario: A New Customer, new domain and a new challenge. We prepare ourself for the race, send in our best Business Analysts for system study, impress the customer with a thick Biz requiremen document, sign off and start development. We get agile, do great programming, test the product, roll it out….create a quite lof of buzz about the rollout, the achievements, the raves from the customer and so on…..

Few days …… ticks off peacefully….

Customer comes calling back….He comes back with this new but increasingly frequent complaint:

" I know we did a great work. But somehow the end users dont seem to get it. The product usage rate has fallen down drammatically compared to our previous release. They dont seem to get all the new useful features that we provided. We are really trying to know if you guys can help us"

Ahem…….So whats the solution here…

USABILITY? Yes of course thats the missing image from the BIG Picture.

Pls remember these phrases:

  • 'Your Customer is not the end user.'
  • 'Ask for a specialist to understand the users better'
  • 'Ask for someone to translate users needs and pain points'
  • ' Test with the users(real end users), early and often'

So what if the dev team is not equipped to face this situation. There are specialists to address this scenario. They are called Usability Consultants/Practitioners/Engineers. What can they do?

1. They can understand users better. - With special techniques like user research, Contextual Inquiry, focused groups

2. They can make an EASY to USE application - They design applications for the user in context. Driven by strong processes and guidelines

3. They can make sure that the final application is well accepted by the user groups - They test the application for Usability. There are a variety of methods - Qualitative and Quantitative to get the real data to show how the application fared in the user community

So next time you hear about Usability do not panic. Just find the right set of people.

Error 'Mess'ages

Question: What is something that you face almost everyday, looks red, makes you feel sick and incapable, demerits your knowledge and makes you look like a stupid?

Answer: Simple….A Stupider Error Message Just see the following error message that I encountered today in Peoplesoft. Can you infer anything? Yes, unless you are a SQL geek, all you know is that something is wrong. You close the browser and try again sometime. :( (thats what I did exactly)

SQL error.Stmt#2 Error Position:) Return:8107 - [IBM] [CLI Driver] SQL30081N A Communication error has been detected. Communication protocol being used.: "TCP/IP". Communication API being used: "SOCKETS" Location where the error was detected: "10.237.50.61" Communication function detecting the er

So what could have been done to make your life easier?

Ok here are the thumb rules of a good error message

  1. Avoid error scenarios if possible.
  2. When there is an error, mention that in a clearly humanely understandable (No Jargons and Anti-Microsoft)
  3. Provide an option for the user to go back to his previous state.
  4. Help him to solve the problem.
  5. Inform him whats wrong, when will it be fixed, what to do next.
  6. Write error messages taking into account that the Developers are not the *ONLY* audience.

Eg., The same error message could have been rewritten as: —————————————————————————————————————————- Sorry! Unfortunately there is a temporary problem in the system. We are fixing it. Please log back again in 15 mts to access the system.

Thank you for your patience. —————————————————————————————————————————-

Also look at the Usability Guru's write up on this. There are some good takeways from his wisdom. http://www.useit.com/alertbox/20010624.html

……

Why businesses fail? - ‘coz they don’t sustain execution!

We all have heard about the success stories of google, amazon, apple and so on…In the same lines we have also heard about those companies that were buzzing out for a month and have a sudden death. They have all the ingredients of any new business - right problems, perfect solutions, market demand and so on…

But why do they fail?

They execute their solution very well - But do they sustain? Ah…Thats the question…

Thats the reason that Apple who has perfected the art of making innovation reach common man, has been succesful in its every new launch. They have perfected the art of execution and have successfully sustained it. Its not just the biggies like google/amazon, there are many small companies who do just that…make a few million bucks and still are successful..read this - http://www.campusfish.com/Jeff/9237

Kiosk Design

I am currently working on a new project for which we have been asked to design the UI for Kiosks. Rolling up the sleeves we started to dive deep into the research.

And my first stop was at the doorsteps of the Interaction design guru - Alan cooper. And this is what I managed to find:

1. Kiosks should be designed for one time non-frequent users. 2. Kiosks UI (that's my area of focus) should have the following:
  • No scrolling screens
  • Big clear, high contrast buttons (big targets) so that users can click with ease
  • Each screen should be engaging, convey the idea clearly and should tell the user how and where to go next
  • The position, location and findability of the Kiosk should be preplanned when the building is being conceived.
  • People don't wait in queues for exploration kiosks. So multiple Kiosks could be placed in potential locations
  • Users generally use the Kiosk in groups (family)
  • Transactional kiosks (ATMs) are a different type. people just want to get their single goal (withdrawing money) in the quickest time possible. They generally are ok to wait in a queue to get the job done. They dont need a motivation for this goal
  • Audio should be used after considering the environmental noise level in that location.

I will be posting more in this topic…

Are you the best manager?

I am not sure how many of you have read the great book on Management wisdom - "First Break All the Rules". I love the book and swear by most of what they say. Why? Because its pure research and very scientific. The Gallop organization surveyed a huge number of managers across the globe and the report has been concisely presented in the form of a book.

So are you a best manager? Lets find out now: If your employees who report to you, answer POSITIVELY to the following 12 questions then you are the BEST manager.

  1. Do I know what is expected of me at work?
  2. Do I have the materials and equipment I need to do my work right?
  3. At work, do I have the opportunity to do what I do best everyday?
  4. In the last seven days, have I received recognition or praise for doing good work?
  5. Does my supervisor or someone at work seem to care about me as a person?
  6. Is there someone at work who encourages my development?
  7. At work, do my opinions seem to count?
  8. Does the mission/purpose of my company make me feel my job is important?
  9. Are my co-workers committed to doing quality work?
  10. Do I have a best friend at work?
  11. In the last six months, has someone at work talked to me about my progress?
  12. This last year, have I had the opportunity at work to learn and grow?

So why these questions? Simple. The basic 4 responsibilities of any manager has been found to be the following: 1. Recruit the right people with right talent for the job 2. Set the expectations and outcomes for the person 3. Motivate the person to reach the outcome 4. Award them appropriately

So go ahead. Find out if you fit in the shoes of a BEST manager. Cool

- courtesy 'First Break All the Rules'

Management lessons from my Father

Yesterday I had to take a day off to visit my Father’s last day at his office. My father is a Revenue Supervisor with the Tamilnadu Electricity Board.

A little background could help to set the for what I am about to tell........ He finished his PUC and his father was not able to educate him anymore as they were trying hard to make ends meet in a family of 7. So my father decided to take up a job. With just a PUC certificate all he could conjure up immediately was a helper job in a pillar erecting contract with TNEB. He earned a paltry sum of Rs3/- a day and he was 15. One fine day an Assistant Engineer wanted someone to write him an application/petition for some official purpose and my father volunteered. He has a neat and legible handwriting and that got him a job as a helper in the office. And thereafter he took many accountancy exams and slowly grew in grade and today he is retiring as a revenue supervisor at the age of 58 with a salary of 7k per month.

So the valedictory function was thick with sentiments and little pastry arranged as a formality. Its a typical Govt function and people first thanked an entire army of officials for giving a chance to speak and then spoke about my father. I was witnessing all this in the front chair.

Everyone spoke about my dad’s charisma, his personality and his character. All of these I have been witnessing ever since my kindergarden days.

1. My dad wakes up at 4am everyday, has his morning bath, and is all set to catch the 5:45 train. I have never seen him missing the train nor running with a wrinkled shirt.

2. He makes it a habit to wear an entire 3 lane patch of sandalwood on his forehead. He addresses everyone with an ever friendly ‘Nanba’ which means ‘Dear Friend’ be it on phone or in person. And people are instantly attached to him

3. As many people spoke about him, he embraces difficulties with a charm. He never complains about his work, never complains about hierarchy, he just does his job RIGHT. That was his goal for the last 37 years and he did do sheer justice with utmost commitment

4. Life has taken him through difficult patches and he survived through all of them mainly because of his conviction and of course Talent. I always awe at his speed and precision in analytical and maths skills.

5. Life is beautiful and make sure that your presence makes others happy. My dad’s mantra at office.

I can pick more qualities and instances of his 40 years of life. But what I witnessed was a good appreciation of his dedication to his job. At the end I requested for a minute to speak about him and finished with this bharathiyar’s poem(a famous bold tamil poet in the last century):

” Thedi chori nitham thindru pala chinnan chiru kathaigal pesi, manam vaadi thunbam miga ulandru, pirar vaada pala seyalgal seithu, narai koodi kizha paruva meithi, kodung kootrukku iraiena pinmaayum, pala vedikai manitharai pole naan veezhven endru ninaithayo parasakthi”

and that translates into: ” Searching food to quell my hunger everday, Gossiping small talks every moment, Distressed mind coupled with despair, Planning actions to bring misery for others, Greying and growing old, Reaching life’s end as granted, They shall be the path of comic people No, Not for me, Never, dear Lord Parasakthi!”

That may be a poor translation, but that summed up dear dad’s life. Dad is the first hero for a child and I feel it still as a 32 year child to my dad. Missing my mom would be a BIG mistake. She accepted him as he was, was there all thru his days and happliy received him at home(with a bouquet! and tears!). It was so touching but felt so good to have been born in such a nice family.

In this age of management aura everywhere with thick volumes and hundreds of seminars happening everyday on PMI and such, I really felt to have attended a great function that taught me more and that person was my dad.

Redesigning a MEETING experience

Ok a short story is the best way to describe this:

Rajarajan plans a meeting with a team of managers in his campus. He tries to book a conference room. But it doesnt work. So he asks the ADMIN guy. He replies - You know what, this conf room is not in the calendar. So please print a poster and paste it. Raj was surprised but thought old world things worked still. He studiously printed a poster, a day before, pasted it promptly. THEN….

On the day of the meeting, Rajarajan is there 10mts earlier. The poster is gone. YES, its nowhere to be found. Someone not only removed it, without a trace but threw it somewhere. He patiently waited out, knocked 5mts later and said, “I have a meeting booked for 4pm”. The people inside were too busy to listen to him.

What?. Oh…we will be done in 5mts…and they went back to business. Next 10mts. No movement inside. Again he knocks..This time people have to leave and they slowly do leave. Now he goes to the projector and finds a bunch of wires dangling in air. Meanwhile people seep in slowly. Rajarajan is already frustrated to the brim. He calls the network people and they try to help him for the next 10mts and finally its on.

Now the presentation starts rolling. People by now have already lost the last sparks of enthusiasm in their eyes. One says - “Hey you know what - Friday afternoon is the best time for a presentation.” And yes he does sleep for the next 30mts of the 40mt presentation. Rajarajan stands there helplessly explaining the whole 30 slides diligently. And its all over. People stand up(some wake up) and leave with a thanks.

Rajarajan stands there with a meek apology escaping his lips.

Ussshh…what a bad arrangement of events…he muffles.

So what went wrong? Hmm almost everything. Now lets redesign this experience: Rajarajan books the meeting room online for 1 hr from 3-4pm. He walks in with his laptop. People vacate the meeting room at 3:58. Raj enters in plugs his laptop to the projector and with a jiffy it projects his screen to the wall. People are there at sharp 4 and the presentation begins. People have already switched off their mobiles, even better, the room dont receive signals and automatically switches mobile phones off :)

People sip coffee inbetween, are attentive, asks good questions, sees value in the time spent, take notes and say thank you and leave.

Rajarajan is sure to get potential projects soon. The entire meeting was automatically recorded and archived and the meeting room mails it to the convener and participants as a link to a MP3 file at the end of the meeting.

………………………

That was a nice dream….Except that the underlined items may take months/years to happen in my company, for that matter any similar company :(

Get REAL today…

I have been obsessed lately by this small great nifty company - 37signals. They have a slew of wonderful web based products. These products claim to make your life easy and productive and after using them for a month, I am convinced and swear by them.

Try their products, and you will also agree with me. Its not just you, the world agrees too as this small company with just 8 people have been listed by TIME as one of the top companies. Apart from theoir productive software, they have also released this cute inspirational book called -

GETTING REAL - The smarter faster easier way to build a successful web application

Man i was blown i shud say..by the book…read it to believe it…The online version is free..many budding entrepreneurs with nice niche ideas are following these people now..

Get the book here: http://gettingreal.37signals.com/toc.php

And the company: www.37signals.com

Application Goal Vs User Goal

Everytime I make a presentation to the Developers on the other side of the phone (i work remote) about the need of standards and patterns in UI, i hear that familiar phrase - “But why can’t users understand this trivial thing? It so obvious”. Yes its obvious for the person who invented the concept and not for the user.

So who is this USER? A different species from some alien planet? No not at all. Its someone as good as you and me. But then why all the frown about developing applications for the USER. Its because every application has certain goals.

> A business goal to meet specific certain business demands

> A user goal - how the user is going to achieve that business goal

Both of these are important. As all famous people always say “Let the specialists do the job meant for them”. So how come here, a business man becomes an advocate for all user types and defines the UI, how come a developer masks himself as a user and builds the UI, but who cares…its after all a user..whom nobody has seen or felt or known….All they can suppose he is as capable and as techy as anyone!

But then you release the product and there comes all the snowball effects

> User is not able to finish this TASK

> User does not go to this page at all

> User is stuck

> Application is not being used as we expect it to be

> Usage is dropping…of we are DOOMED….

So what is the best escape route now? and forever There are a few good practices: 1. As you kickstart a project, define the project’s audience and the project goal

2. Try to get a specialist to understand the project audience(users) and get a study report - which contains painpoints, what they dislike, what puts them down, who are they etc.,

3. Put a process in place that tightly has UI design built into it.

4. Put the UI patterns and Standards to use

5. Test it and roll it out

You now have a magic potion. Wow…Now you can see the graph going north….

Its true, tried and tested….

Daffodil Principle

Several times my daughter had telephoned to say, “Mother, you must come to see the daffodils before they are over.”

I wanted to go, but it was a two-hour drive from Laguna to Lake Arrowhead “I will come next Tuesday”, I promised a little reluctantly on her third call. Next Tuesday dawned cold and rainy. Still, I had promised, and reluctantly I drove there. When I finally walked into Carolyn’s house I was welcomed by the joyful sounds of happy children. I delightedly hugged and greeted my grandchildren. “Forget the daffodils, Carolyn! The road is invisible in these clouds and fog, and there is nothing in the world except you and these children that I want to see badly enough to drive another inch!” My daughter smiled calmly and said, “We drive in this all the time, Mother.” “Well, you won’t get me back on the road until it clears, and then I’m heading for home!” I assured her. “But first we’re going to see the daffodils. It’s just a few blocks,”

Carolyn said. ”I’ll drive. I’m used to this.” “Carolyn,” I said sternly, “Please turn around.” “It’s all right, Mother, I promise. You will never forgive yourself if you miss this experience.” After about twenty minutes, we turned onto a small gravel road and I saw a small church. On the far side of the church, I saw a hand lettered sign with an arrow that read, ” Daffodil Garden.” We got out of the car, each took a child’s hand, and I followed Carolyn down the path. Then, as we turned a corner, I looked up and gasped. Before me lay the most glorious sight.

It looked as though someone had taken a great vat of gold and poured it over the mountain peak and its surrounding slopes. The flowers were planted in majestic, swirling patterns, great ribbons and swaths of deep orange, creamy white, lemon yellow, salmon pink, and saffron and butter yellow. Each different-colored variety was planted in large groups so that it swirled and flowed like its own river with its own unique hue. There were five acres of flowers. “Who did this?” I asked Carolyn. “Just one woman,” Carolyn answered. ”She lives on the property. That’s her home.” Carolyn pointed to a well-kept A-frame house, small and modestly sitting in the midst of all that glory. We walked up to the house. On the patio, we saw a poster headlined: “Answers to the Questions I Know You Are Asking” 1. “50,000 bulbs,” 2. “One at a time, by one woman. Two hands, two feet, and one brain.” 3. “Began in 1958.”

For me, that moment was a life-changing experience. I thought of this woman whom I had never met, who, more than forty years before, had begun, one bulb at a time, to bring her vision of beauty and joy to an obscure mountain top. Planting one bulb at a time, year after year, this unknown woman had forever changed the world in which she lived. One day at a time, she had created something of extraordinary magnificence, beauty, and inspiration. The principle her daffodil garden taught is one of the greatest principles of celebration. That is, learning to move toward our goals and desires one step at a time–often just one baby-step at time–and learning to love the doing, learning to use the accumulation of time. When we multiply tiny pieces of time with small increments of daily effort, we too will find we can accomplish magnificent things. We can change the world . “It makes me sad in a way,” I admitted to Carolyn. ”What might I have accomplished if I had thought of a wonderful goal thirty-five or forty years ago and had worked away at it ‘one bulb at a time’ through all those years? Just think what I might have been able to achieve!” My daughter summed up the message of the day in her usual direct way. “Start today,” she said. She was right. It’s so pointless to think of the lost hours of yesterdays. The way to make learning a lesson of celebration instead of a cause for regret is to only ask, ”How can I put this to use today?”

Use the Daffodil Principle. Stop waiting. .

Until your car or home is paid off Until you get a new car or home Until your kids leave the house Until you go back to school Until you finish school Until you clean the house Until you organize the garage Until you clean off your desk Until you lose 10 lbs. Until you gain 10 lbs. Until you get married Until you get a divorce Until you have kids Until the kids go to school Until you retire Until summer Until spring Until winter Until fall Until you die…

There is no better time than right now to be happy. Happiness is a journey, not a destination. So . . .

Work like you don’t need money. Love like you’ve never been hurt. Dance like no one’s watching.

Modal Dialog Nuisance - Automatic Updates

Scene: Late morning, half hungry, and ready to finish on a proposal… All set to release that proposal for review before lunch, I sit back and type one more para to complete it. And there pops the mighty savior of desktops - Mr.Automatic Updates…unleashing its ugly MODAL dialog…

Automatic Updates

” Automatic updates for your computer is complete.”

Two option buttons. - ‘Restart Now’ and ‘Restart Later’ (my NSS team smartly disabled this…but why in this world will they do this???!!!) I dont have a choice. Click on my fate - Restart now, losing my unsaved work and wait patiently till the machine restarts.

I wish i can summon 3 people to answer this: 1. The person who discovered this novel idea of Dialog for doing Automatic Updates(Why is it called Automatic then…when it is manually intercepting my work) 2. MS Word - For not automatically saving my work temporarily (FYI - The smart chaps at google got this right. Gmail does this - Autosave Drafts) 3. The NSS person who decided to play with this and always made the snooze option invalid. What a great idea buddy. Please think of all scenarios of usage before u do something.

I remember some great person’s quote now: “Increasingly more and more decisions that affect millions of people are taken by lesser number of individuals”

And when they do a shoddy job - it shows!!!

Learnings from Military Academy

A couple of days back I was watching the movie - ‘Scent of a woman’. Al Pacino’s act as a retired army officer was splendid. He lived the character. The movie made me think about the qualities of a great leader. And as the lead character(Al) rightly says towards the end of the movie, it is integrity. It is one quality of a human that will earn him respect, earn him values and earn him trust.

People trust him because he is dependable, is calm under fire. This one quality needs to be instilled in a man right from his childhood. The army does a nice job of religiously instilling this character in a human. It may work under pressure but not always. So how do you build integrity into a person.

Hmm..no simple answer. It starts very early is my guess. When a child grows up he/she is taught to react to situations in a certain way by their parents and the world. Hence being the first people to impact a change in a child, parenting plays an important role.

As our president says, the indian psyche is always confused. We are prepared to fail, prepared to know that there are shortcuts to the top. We are prepared to fall for anything.

To finish: If we dont stand for something, we will fall for anything. I wish that ’something’ could be - truth, honesty, and in all ‘Integrity’

Global Service Desk(GSD) - a broken experience!

Day: First working day of the week

Time: Right time for work

User Scenario: Tired of searching all through the bunch of links and word of mouth suggestions, I finally found that the Ask George Forum will possibly answer my question on business development activities within my domain. Having already lost 1 day, I was very curious to get all the needed answers now.

Task: I click on Ask George Forum and after briefly looking around the screen real estate, I click on the ‘Post New Message’ - I was told this is the mecca of business and technical queries getting answered in the quickest possible time within the company. > Ok what takes it so long? > Ah! there it is…What???? > ” Session has been(?) expired. Click on the home button above to reload the session > Pooh…Vain attempt on HOME button. No luck. Whom to ask? No feedback form. Ok let me see if it can be answered by GSD - Global Support Desk.

GSD Web Application I click and launch the GSD website. Now starts the greatest journey of user experience!! > The page title says - Remedy Mid Tier 6.3 (Now who wants to know that??) > The company logo and a collage of a world and some more elements (what is it trying to convey) > Username and Password - So which username? What if I dont know my username. Whom to contact if I am new joinee? What if I forgot my password? No answers. > Untiringly I try my system user id and password. After 2 tries it finally opens up. > Homepage launches with completely empty tables on left and right. > There is a small link - Users Click Here. I click on it and then it reloads the page with my previous tickets and solutions. Ok I decide my experience is going to be longwinded and troublesome and I close the window and go for a coffee!

New languages - new frontiers

I was in a client partner meeting yesterday and he griped about how the European market is so rich and inviting and we could not do great business just because we dont enough expertise in the top 3 languages - German/French and Italian.

Europe is not america and we understand that its a different ball game altogether. For us, the user experience and usability engineers communicating with the end users matter a lot. Even the business users in Swiss or Germany prefer talking to them in their language. A year back when I was in a call with Johnson and Johnson - Germany how the users found it difficult to express their thoughts in English!

So what can we do as a company? - Thru the Academy, lets initiate the process of motivating employees to learn new languages to win new frontiers - Europe and East Asia - Tie up with external sources to provide a world class language course in German, French, Japanese, and Chinese/mandarin - Like CCP a new language certification internally could also help employees a lot to build their career as well as learn a new language

Any thoughts?

Adieu!

Making sense of ‘Websense’

Websense - Does it aid employee productivity? There is no plain simple YES or NO answer to this. It depends.

It depends on scenarios - Multiple scenarios of course. Lets have a look at few such scenarios. 1. A tech architect is analyzing for the new technologies and Rich Interface Applications and his search yields him to a couple of Video samples, slideshares. Booom..websense stops him. No Entertainment!… 2. An employee is searching for the latest buzz on Ajax framework and googling takes him to a couple of good articles on streaming media. tada….Websense again, No Streaming Media!…..

There are more such scenarios that can question the usefulness of websense in a high skilled workplace.

So is there a solution? There is of course.

Objective: Block employees from spending productive time on the internet, but be business friendly

Solution: - Websense should not block websites just on meta tags. It should block only if the content is sensed as non-viewable in the corporate environment. There can be exceptions - Websense should allow users to browse a website, given that the user has asked for an exception. This could be for educational purpose or business purpose. - Since websense keeps a track of all the visited websites, the managers can be provided a means to see the report of all ‘Unauthorized’ or ‘Unproductive’ visits by the employee. - Ethical browsing - Allow users to be liable for what they do. Good or bad. But never stop/hide the right information from reaching the user at the right time.

Companies have evolved a lot. So should we as a global corporate. Lets rethink on the philosophy. It should not be a knee-jerk reaction to a singular problem. The problem is multi dimensional and so should be the solution.

My 2 cents. Pls pour in your thoughts

‘i’ for Innovation - The Ten Faces of Innovation

From the idea factory ‘IDEO‘ - the company that discovered the mouse, Macintosh machines , comes yet another great book on innovation. The Ten Faces of Innovation authored by Tom Kelley along with Jonathan Littman is a great read for any individual entrepreneur or established company that needs to rethink its strategy on Innovation, innovating and creating a great drove of innovators.

Every company likes to sculpt a story of success. And everyone knows that success these days comes always packaged with the ‘i’ word - innovation. So whats the receipe? Kelley and Littmann shows how in a great book on all the below personas and how each persona help build the culture of invention and innovation in a company. You can find so many instances of great inventions in IDEO throughout the book, that makes it a great read.

The book covers 10 different personas organized in 3 different categories.

Learning Personas 1. The Anthropologist 2. The Experimenter 3. The Cross-Pollinator

Organizing Personas 4. The Hurdler 5. The Collaborator 6. The Director

Building Personas 7. The Experience Architect 8. The Set Designer 9. The Story Teller 10. The Caregiver

Read it and share your thoughts. Read more about the book and the personas at http://www.tenfacesofinnovation.com/tenfaces/index.htm

Collaboration Tools - Meetingplace and Internal Chat

So what are the product companies good at? Great processes? Yes of course. Lets look at some tools that make them stand out in terms of employee productivity, ROI and more…

1. Internal Chat Messenger: A company developed messenger always helps people at onsite and offshore stay in touch even when they are unable to call. The latest messengers also provide the protocol to call the other party, Share the user screens with stakeholders etc., are key useful features. Biggies like IBM, Oracle always have a corporate chat messenger that helps cut down on ISD calls and also helps in better collaboration

2. Meetingplace: It has become the standard for voice based collaboration. Users dial in to a common toll free number and they can record the meetings for later reference.

Small ideas can create great differences in terms of revenues, employee productivity and acting as a key differentiator for sales pitch

Lets move ahead…Lets embrace the technology to take us forward

Intranet - missing the big picture?

The corporate intranet is in many contribute to huge productive gains or losses for companies. Companies like IBM have understood the importance of intranet more as a collaborative medium than a simple bulletin board.
Have a look at the top ten intranets of the world for 2007
So whats the common denominator for all these companies?
- Understand that intranet will serve a larger purpose than a bunch of links and applications
- Have a clear strategic vision that augments the company’s growth
- Cut down on unnecessary business processes and make effective use of time for employees
- Define, design and develop according to the needs of the business and user communication

A simple process of applying for a leave can be endlessly made painful.
Case 1: Apply for a leave
1. Launch intranet
2. Go to My Leaves or Leave Mgmt System
3. Apply for a leave. Fill in Start date, End date, any additional comments, contact address
4. Submit and receive an approval over email. Done!

Case 2: Apply for a leave
1. Launch intranet
2. Where do i look for my leave mgmt application. Ok let me ask. Hey where is this err..oh you go to tools, ok, under which section…oh here it is..i got it…thanks
3. Clicks on the link. A whole new application is launched.
4. It welcomes me and gives blah blah… about the application..
5. Click on ‘Apply for leave’
6. User gets a form, no defaults, user has to fill in all details. He doesnt know which is mandatory. When he tries to submit it informs him that he has missed ’some’ important data. Erases the form, starts all over again
7. Hmmm….ok…let me see if i can override this and get it approved offline…
8. Manager says No, and he helps me apply it.
9. Next time - Will i remember the paths and links and information?!

Rule of thumb: Keep it simple and straight, Recognition is better than recall

Its a walk in the meadows…

As the day breaks, optimism wells in my head and I look forward to face the day and accomplish stuff that I have not tried yesterday. I know its not going to be a cakewalk. You have to start with a jam packed sweating trip, followed my endless meetings, occasional chit chats, work, work, worrrrrk, and as dusk falls in, you are tired and worn out. You wish the day had gone in better ways, all the pessimism surrounds you in thick black robes, and you slowly submit and retire……hoping for another day break filled with optimism and better promises…….wish the dream takes you to a walk in the meadows

Tuesday, November 25, 2008

What is Design and why it is important

From: seilamgoh, 2 years ago

View SlideShare presentation or Upload your own. (tags: design is)


Based on Tom Peter's book "Design"


SlideShare Link

What is Design?

Q/A session on 'Design' with Charles Eames(1960s designer)

Q: What is your definition of “Design?”
A: A plan for arranging elements in such a way as to best accomplish a particular purpose

Q: Is design an expression of art (art form)?
A: Design is an expression of purpose. It may later(if it is good enough) be judged as art.

Q: Is design a craft for industrial purposes?
A: No-but design may be a solution to some industrial problems

Q: What are the boundaries of design?
A: What are the boundaries of problems?

Q: Does the creation of design admit constraint?
A: Design depends largely on constraints

Q: What constraints?
A: The sum of all constraints. Here is one effective keys to the design problem – the ability of the designer to recognize as many constraints as possible- his willingness and enthusiasm for working within these constraints – the constraints of price, the size, of time etc., each problem has its own peculiar list.

Q: Does design obey laws?
A: Aren’t constraints enough?

- Courtesy - 'Designing Interactions' by Bill Moggridge

Monday, November 24, 2008

Tips to improve Productivity and sustain it


Thursday 8 PM: Sipping hot chocolate coffee in a neighborhood cafe, I started scribbling into my messages tab in Basecamp, and ticked off work done from the day’s agenda. I am Raj and I manage a small team of designers for an Insurance customer for the past 6 months. It has been a happy ride, so far with interesting vibes.

This is a short reflection of our best practices that made us sleep in peace everyday, ensure that our productivity stayed high, and have fun doing our work by embracing the constraints. We broke a few rules, introduced a few new rules and realized we are so good together as a team.

The 4 things we focused for improving Productivity:
1. Recruit the right people with right talent for the job
2. Set the expectations, put the right guy behind the job and focus on people's strengths
3. Motivate individuals to perform and provide them ALONE time
4. Provide them the right tools for the job


And we nurtured a healthy work culture and environment….. Lets look into the details…

1. Hunt that perfect team and set the sail!
Build a team of people who are passionate, enthusiastic and have a great positive attitude towards life. Recruit for attitude, skill and talent. If you have someone who is unhappy and is there just for a paycheck, he is a devil’s advocate. He will cut progress, play black sheep and hamper the overall momentum and instigate unnecessary complications.

There is no use hiring someone to fit for an urgent project need, and put up with him for the rest of the year, trying to train him and mould him.

“Training is the tax you pay for a lousy recruiting policy” - someone

Rather we hired people with skills and talent and who have delivered consistently in their previous engagements. The Interviews happened over few weeks. Its good to invest that kind of time at the beginning rather than breaking heads later.

We did not add more people or swap resources as the project progressed Brooks’ law: Adding people to a late software project makes it later.

Sidenote:

2. Project Management 2.0:

“Titanic Captain blamed for Wreck. Ice warning ignored. Distress signals ignored” San Francisco Chronicle, May 29, 1912

“There is only one Steve Jobs, one table-pounding visionary who can refashion whole industries with a wave of his hand.” – Fortune, on Steve Jobs

Yes, its the captain of the ship that matters. His decisions, his style of execution, and decisions. Take the scenario of how Titanic sunk because of someone who ignored all suggestions and risked the passengers, or how apple shoot beyond stakeholder expectations because of its stunning CEO Steve (often referred to as a tyrant) who returned to the company after a bad eviction.

Gallup interviewed more than 80,000 executives around the world and found that ‘People don't leave companies but they leave managers’. When a bad boss fails in his commitments, doesn’t recognize his performing team member and fail to leverage him, employees start falling apart towards a downward spiral and become highly unproductive.

Another key issue is when the boss focuses on employee weaknesses instead of strengths. We are all used to these traditional phrases: “I expect you to become X, You are weak in A, B and C. I will put you into those training programs to fix your shortcomings"

So here is the misguided maxim: “You can be anything you want to be, if you just try hard enough”

Actually it should have been: “You cannot be anything you want to be. But you can be a lot more of who you really are”

We made very few rules, set the outcomes and left the means to the team.

We had all our team members take up Dr.Donald Clifton’s Strength Finder assessment to understand the team members' strengths and enable them to become better at it by honing their skills through training and workshops. Its all about Management 2.0 (when everything has a 2.0 why not management??). We are not alone on this. We were inspired on this from Google.

Data to support the fact that focusing on Strengths works for most of us:

If your manager primarily Ignores You, the chances of you being disengaged are: 40%
If your manager primarily Focuses on your Weaknesses , the chances of you being disengaged are: 22%
If your manager primarily Focuses on your Strengths, the chances of you being disengaged are: 1%
- Courtesy Strengths Finder 2.0

Sidenote:

3. Leave me ALONE will you? :

Lets talk about the science of interruptions

"Each employee spent only 11 minutes on any given project before being interrupted and whisked off to do something else. What’s more, each 11-minute project was itself fragmented into even shorter three-minute tasks, like answering e-mail messages, reading a Web page or working on a spreadsheet. And each time a worker was distracted from a task, it would take, on average, 25 minutes to return to that task. To perform an office job today, it seems, your attention must skip like a stone across water all day long, touching down only periodically."
- A scientist of human-computer interactions

Many of us actually spend a lot of time in meetings and teleconferences or calls when we should be actually working. Remember the last time you sat for one good stretch and accomplished something?

In our project, We ensured that we will not have any calls on Fridays. We will not talk to each other or disturb each other on that day. Everyday we will mark our calendars with Leave me alone time.

“When you need uninterrupted concentration time, you just stick A BLUE flag in your desk’s IN TRAY so that everyone can see it and knows that you’re not to be interrupted. No phone calls, no questions – you’re basically not there.” – Ryan C, Carson Systems, on Getting Things Done

Sidenote:

4. Its the TOOLS you stupid:

“Federal Reserve economists recently released a study showing that the use of IT and the production of IT products have contributed approximately $50 billion in productivity output annually since the mid-1990s. – From a Forrester report”

"For many users, simplicity now trumps power. Linda Stone, the software executive who has worked alongside the C.E.O.’s of both Microsoft and Apple, argues that we have shifted eras in computing. Now that multitasking is driving us crazy, we treasure technologies that protect us. We love Google not because it brings us the entire Web but because it filters it out, bringing us the one page we really need. In our new age of overload, the winner is the technology that can hold the world at bay." - Technology writer Danny O’Brien

Productivity is inversely proportional to the Time taken to execute a task.

This is where we found a great tool which was god sent. Beyond helping us to get the things done, it helped a lot to manage our project better, to understand who does what, who owns which work…and so on..It saved us enormous amount of time searching emails, notes, and MOMs

I am referring to BASECAMP a great project management/collaboration tool from a small nimble firm called 37Signals.
“GET PROJECTS DONE” is the caption that instantly inspired us to explore the tool.
Take a tour: http://www.basecamphq.com/tour

Fig: Dashboard view of Basecamp

Basecamp’s key features instantly helped us collaborate better:
1. DASHBOARD - shows you all your clients and projects on one screen
2. OVERVIEW - The bird’s-eye view of a project. What’s late, upcoming, and fresh.
3. MESSAGES - Keep your communication centralized. No more shooting emails back and forth.
4. FILE SHARING - Upload files, categorize, sort, track versions, share deliverables.
5. MILESTONES - Keep track of what’s due, when it’s due, and who’s responsible.
6. TIME TRACKING - Keep track of the hours spent on a task or a complete project
7. COMMENTS on MESSAGES - Communicate back and forth on a given message. Like email but simpler and centralized.
8. TO DO Lists – Make lists, add items, assign responsibility, check them off when you’re done.

Closing Notes: Team culture:
1. Allow anyone in the team to speak up and discuss his opinions.
2. Every team member gets to answer a survey every six months to rate his leader’s performance. Best managers are those that build a work environment where the employees answer positively to these 12 Questions
3. Every team member is requested or rather enforced to take a mandatory vacation. He will not be allowed to carry it forward. Just to ensure that he has a quality time away from work.
4. We brainstorm once a quarter to award the team members who perform consistently well.
5. Meetings are considered toxic and anti-productive. Any meeting called for should have a clear agenda and definitely not more than 30 minutes. And an alarm bell goes at the end of 30 mins
6. Team outing and team building activities are encouraged once a month, based on the kitty But we encourage a pinball game and food at a decent restaurent compared to a 5 star dinner
Sidenote:

………
Thursday 10 PM: My phone blinked and reminded me to pick the laundry way back home. I closed the laptop and walked into the cold night. As the breeze whistled I was reminded about a quote by the visionary Thomas Edison:

“There ain’t no rules around here. We’re trying to accomplish something.”
……………………………………………………………………….
References and anecdotes:
1. Maverick by Ricardo Semler
2. Strengths Finder by Tom Rath
3. First break all the rules – Marcus Buckingham & Curt Coffman
4. Getting Real – by 37 Signals
5. Getting Things Done - David Allen

Wednesday, May 07, 2008

Alan Cooper at IxDA

Cooper at the Savannah College of Art and Design. Must Watch

Tuesday, January 02, 2007

Best business books of 2006

Business week compiled this list and i found them very interesting

Top 10 business books of 2006

1. Winning: The Answers: Confronting 74 of the Toughest Questions in Business Today
By Jack and Suzy Welch

2. Success Built to Last: Creating a Life That Matters
By Jerry Porras, Stewart Emery, and Mark Thompson

3. The Number: A Completely Different Way to Think About the Rest of Your Life
By Lee Eisenberg

4. The Speed of Trust: The One Thing That Changes Everything
By Stephen Covey

5. The Difference Maker: Making Your Attitude Your Greatest Asset
By John Maxwell

6. You're In Charge -- Now What? The 8 Point Plan
By Thomas Neff and James Citrin

7. What Color is Your Parachute? 2007
By Richard Nelson Bolles

8. What Should I Do With My Life?
By Po Bronson

9. Now, Discover Your Strengths
By Marcus Buckingham and Donald Clifton

10.Dilbert and the Way of the Weasel
By Scott Adams

Thursday, December 14, 2006

Recently read...Universal Principles of Design

Wow...What an experience to read a great book on design fundamentals. Universal Principles of design. Nice collection of almost all design principles said in a convincing and interesting manner. The design of the book gets 5 ***** from me. Great layout. One principle per page, with nice visual examples and related references Must read for anyone doing anything related to design There are multiple categories on design. Just to quote an example this list comprises of all design principles to be followed in enhancing the usability of design To enhance the usability of design: 1. 80/20 Rule 2. Accessibility 3. Aesthetic-Usability Effect 4. Affordance 5. Confirmation 6. Consistency 7. Constraint 8. Control 9. Cost-Benefit 10. Entry Point 11. Errors 12. Fitt’s law 13. Forgiveness 14. Hick’s law 15. Hierarchy 16. Iconic Representation 17. Immersion 18. Interference Effects 19. Inverted Pyramid 20. Layering 21. Mapping 22. Mental Model 23. Mimicry 24. Performance Load 25. Progressive Disclosure 26. Readability 27. Recognition Over Recall 28. Signal-To-Noise Ratio 29. Visibility 30. Wayfinding

Switch off that nasty information bar in IE

Frequently annoyed by the information bar popping up in IE when we were testing a UI with a customer, we finally found the way out :) Go to internet options > Advanced tab > Security > and check the second option 'Allow active content to run in files on My Computer' (see image below) Voila! no more nasty yellow bar pops :)

Tuesday, November 21, 2006

Flickr Review
Personal review of Flickr